Setup Screen

The Setup InSight Alerts screen has two panels: the currently defined InSight Alerts are listed on the left panel, and the details of the selected InSight Alert are displayed in tabbed pages on the right panel:

The panel on the left lets you select the existing InSight Alert to work with, and create new alerts:
 

To edit an existing alert, select it then use the tabs in the right panel to reconfigure the alert.
To delete an existing alert, select it then click Delete.
To create a new alert, click Create then select the type of InSight Alert you want to create. A new alert is added to the list. Select the alert and use the tabs on the right panel to configure the alert.
 

In addition to using the Setup InSight Alerts screen, if your account includes support for Install Types, you can use the Diagnostic InSight Alerts tab of the Install Types screen to create InSight Alerts based on inputs.

The panel on the right lets you configure the currently selected alert. It has several tabbed pages:
 

Parameters lets you specify the rule that causes the alert to trigger and configure how the alert triggers.
Email options lets you specify which emails should be sent when the condition for the alert is met, and whether they should be sent when the alert triggers or when the alert ends.
Push notification options lets you specify whether or not to send mobile device notifications when the condition for the alert is met and what the notification message should be.
Pop-up options lets you configure the InSight Alert so that a pop-up opens whenever the alert is triggered.
Roles lets you share an alert with other users who have any of the roles you specify.
Schedule lets you specify when the alert is in effect. When an alert is not in effect, the system does not check for the condition that defines the alert.

Ensure you click Save after making any changes.

Parameters

The Parameters tab lets you define when and how an alert triggers. Below is an example of the Parameters tab for the InSight Alert "Speeding Against Speed Limit":

The Parameters tab lets you specify a subset of the following values, depending on the type of alert:
 

Value

Description

Type

The type of InSight Alert you are creating or editing. The type is specified when the alert is first created.

Name

The name of the InSight Alert. This should be a name that helps you identify the alert in notifications.

Item Type

The type of collection that the alert applies to. This can be a fleet, a team, or an install type. Once you have specified an item type, the following control lets you specify the particular fleet, team, or asset type you want the alert to apply to.

Fleet, Team

Depending on the Item Type, the next drop-down lets you pick a specific instance of the specified type of item that the alert applies to.

Marker

This control is displayed only for Marker, In Polygon, or Speeding In Marker alerts. Select a specific marker that causes the alert to trigger. The alert goes on when a vehicle arrives at the marker and off when it departs.

Marker Category

This control is displayed only for Category and Not at valid category alerts. Select a marker category that causes the alert to trigger. For category alerts, the alert goes on when a vehicle arrives at the marker and off when it departs. For Not at valid category alerts, the alert triggers when a vehicle stops at any marker not in this category.

Tag Settings

This control is displayed only for License Class alerts. Select a list of tags that should match between vehicle and driver. To add a tag to the list, select it in the drop-down list of defined tags that opens and click the Add button. To remove a tag from the list, select the tag then click the Remove button.

Zone

This control is displayed only for Zone arrival and Zone alerts. Select the type of zone (City, State, or Zip code) and enter the name of the zone in the Zone field. You can enter partial names: the alert triggers for any zone whose name includes the string you specify (partial matches).

Speed Limit

This control is displayed only for Speeding alerts. Enter the maximum speed the vehicle may go before triggering the alert. This value should be less than 100 MPH (161 km/h).

Grace Days

This control is displayed only for Driver License or Driver Insurance alerts. Enter the number of days before the expiration date that the alert triggers.

Idle Limit

This control is displayed only for Idling alerts. Enter the amount of idling that is allowed before the alert triggers.

Use Speed Category

This control is displayed only for Speeding Against Speed Limit alerts. Indicates if speed limits can be inferred from road category when no explicit speed limit is known.

Use Marker Speed Limit

This control is displayed only for Speeding Against Speed Limit alerts. Indicates if speed limits applied to zone markers should be used when the posted speed limit is not known.

Use Smart Speeds

This control is displayed only for Speeding Against Speed Limit alerts. Indicates if an alert should be triggered only if the vehicle's speed exceeds the posted speed limit (and threshold) and Smart Speed. Smart Speeds are dynamic road speeds, calculated based on a variety of factors, such as average traffic speed, from all traffic on a particular road. If the posted speed limit is incorrect or out of date, Smart Speeds can be a better indicator of the actual speed limit.

Ignore speeding threshold

This control is displayed only for Speeding Against Speed Limit alerts. Indicates whether or not to ignore the speeding threshold and raise an alert if the vehicle exceeds the exact value of the posted speed limit.

Use speeding threshold if set

This control is displayed only for Speeding Against Speed Limit alerts. Indicates if the vehicle is allowed to exceed the posted speed limit by the percentage specified as the Speeding Threshold on the Vehicles tab of the Settings dialog box. If the speeding threshold is not set, raise an alert if the vehicle exceeds the exact value of the posted speed limit.

Use custom speeding threshold

This control is displayed only for Speeding Against Speed Limit alerts. Indicates if the vehicle is allowed to exceed the posted speed limit by the percentage or speed (mph or km/h) specified below. Set the value and select between Percent and either mph or km/h.

Diagnostic Parameter

This control is displayed only for Gauge diagnostic and Switch diagnostic alerts. Select the type of diagnostic input that causes the alert to go on.

Minimum of Range

This control is displayed only for Gauge alerts. The alert triggers if the input value is below this threshold unless the Activate when inside of range check box is selected.

Maximum of Range

This control is displayed only for Gauge alerts. The alert triggers if the input value is above this threshold unless the Activate when inside of range check box is selected.

Activate when inside of range

This control is displayed only for Gauge alerts. When selected, the alert triggers when input values are between the minimum and maximum value, rather than when values are outside of the specified range.

Activate when off

This control is displayed only for Switch diagnostic alerts. When selected, the alert triggers when input values are "off".

Aggressive

Select the Aggressive check box to make the alert aggressive. Aggressive alerts trigger as soon as the Time to trigger elapses, regardless of whether or not another report comes in confirming that the exception is still occurring. For more information about aggressive alerts, see InSight Alerts: under the hood.

Only if the ignition is on

Select this check box to trigger an alert only if the vehicle's ignition is on.

Ignore unreliable location data

Select this check box to ignore data from location points if the GPS quality is unreliable (for example, if the GPS is off, or there is no satellite fix).

Time to trigger

Indicate how many minutes should elapse after the alert condition is first detected before the alert triggers. Minimum of 1 minute for "Idle" alert types. For more information about how this works, see InSight Alerts: under the hood.

Severity

Alerts can be "Normal", "Major", or "Critical".

Severity Color

Specify the color that is used to highlight the alert. Typically, the color is used to reflect the severity of the alert.

Insight Alert Disabled

Select this check box to temporarily disable this InSight Alert.

Add Alert to Scorecard

Select this check box to add this InSight Alert to your scorecards.

Email Options

The Email Options tab lets you specify which emails should be sent when the condition for the alert is met. You can also specify whether the emails should be sent when the alert triggers or when the alert ends.

You can specify the following values:
 

Value

Description

Email Address(es)

List the email addresses that should receive notification messages when the alert condition is detected. Separate multiple addresses with a semicolon (";"). To send a test message to these addresses, confirming that their addresses have been entered correctly, click the Send test email button.

Email roles with access

If selected, an alert email notification is sent to all subuser accounts with roles added to this alert on the Roles tab, in addition to any addresses entered into the Email Address(es) field.

Send email immediately after Alert triggers

If selected, the email notification is sent when the alert first triggers.

Send email immediately after Alert has ended

If selected, the email notification is sent when the alert is turned off.

Message Body

Specify the text that is displayed as the body of the notification email.

Push Notification Options

This feature is option controlled, and must be enabled by Verizon Connect.

The Push Notification Options tab lets you configure the alert so that a notification is displayed in the notification tray on your mobile device. The notification is sent to the currently signed in user, as well as to all subuser accounts with roles added to this alert on the Roles tab.

The Push Notification Options tab contains the following options:
 

Value

Description

Enable Push Notification

When selected, a notification is displayed in the notification tray of all mobile users.

Message Body

Specify the text that is displayed as the body of the notification message.

Pop-up Options

The Popup Options tab lets you configure the alert so that a pop-up is displayed on screen when the alert triggers. This pop-up is displayed on the screen you are viewing, so that you do not need to check the InSight Alerts Inbox to see that the alert has triggered.
 

The Popup Options tab contains the following options:
 

Value

Description

Enable Popup Alert

When selected, a pop-up is displayed on screen when the alert triggers so that you are sure to notice that the alert has occurred. The alert is still displayed in your InSight Alerts inbox as well. Pop-up alerts do not contain all of the information that is displayed for an alert in the InSight Alerts inbox, but each pop-up includes a button that takes you to the InSight Alerts inbox with the alert selected.

Preview Popup

Click the Preview Popup button to view the pop-up that is displayed when this alert occurs.

Type

Specify whether the pop-up alert should fade automatically, or whether it remains on screen until you explicitly close it:

When Type is Fade, the pop-up alert is displayed on screen for the amount of time you specify as the Duration, then automatically disappears. If you click a pop-up for an Alert of type Fade, it is automatically converted into a sticky pop-up, and remains until you close it.
When Type is Sticky, the pop-up alert remains on screen until you explicitly close it. If another alert triggers while a sticky alert is on screen, the new alert is displayed above the last alert that triggered. If there are too many alerts to display on screen at the same time, the oldest sticky alerts are consolidated into a single pop-up that gives the count of alerts. To see the details from this "summary" pop-up, click the button to display the alerts in your InSight Alerts inbox.

Duration

For pop-ups of type Fade, specify the number of seconds that the pop-up remains on screen before disappearing automatically. If you click a pop-up of type Fade before this time period elapses, the pop-up is converted to a sticky pop-up, which remains on screen until you close it.

Sound

Use the drop-down list to select a sound that is played when the pop-up alert is first displayed on screen. To preview the sounds select an entry then click the Preview Popup button.

Roles

The Roles tab lets you share an alert with other users.

To share the alert, click in the Roles space and enter part of the name of a defined role. When you add a role, the user is notified when the alert occurs in the following ways:
 

The alert appears in that user's InSight Alerts Inbox.
If you have pop-up alerts enabled, the pop-up is displayed on screen for the user when the alert triggers.
If you have push notifications enabled, a notification is displayed in the notification tray of the user's mobile phone when the alert triggers.
The alert is included in InSight Alert reports run by the user.
The alert is emailed to the user if the Email roles with access check box is selected on the Email Options tab.

Schedule

The Schedule tab lets you specify when an alert is in effect. When an alert is not in effect, the system does not check for the condition that defines the alert. This can be useful, for example, if you want to be notified when a vehicle arrives at its destination after hours: you can set up a marker alert to trigger only during off-hours.

Use the From and To controls to specify when the alert first starts taking effect on each day of the week and when the alert stops taking effect for that day of the week. To lock your schedule, or to enable editing of a locked schedule, click the padlock icon. To invert the active time period for any day, select the Inverted check box.

Select the Prevent activated InSight Alerts from being turned off outside the scheduled active time check box to specify that triggered alerts can only be deactivated during the times you have scheduled as being active. By default this check box is not selected, and any new alerts can deactivate outside the scheduled active time, allowing for greater alert accuracy.