Territories

In order to use Verizon Connect® Response™, you must have a territory selected as the current fleet in the map. Use the button in the upper right of the Map screen tool bar to select a territory. Once you have selected a territory, the map shows Dynamic Response Suite data such as current job locations and the Response list views can be populated with data from that territory.

A territory is visible and selectable from the territory menu () only if at least one job has been assigned to the territory, or if at least one vehicle has been based at an HQ marker within that territory. In other words, if a marker with a primary category of 'HQ' has been configured within the territory, and the 'Base Marker' parameter (available from the Overview tab of the Edit Vehicle dialog) of at least one vehicle set to that HQ marker. The bases that are assigned to vehicles can also be configured using the Hierarchy interface (Tasks > Hierarchy).

Each territory is a collection of:
 

Customers - Markers in the Customer category where a job is scheduled. A territory can be applied to a customer marker using the markers list, or, when you create a new job, a customer marker can be automatically created in the territory for the job.
Depots - Markers in the HQ category that is the home base for a set of jobs. A territory can be applied to depots using the markers list.
Drivers - Drivers are the field agents that perform jobs in a territory. They are assigned to a territory when you assign them a base marker that is a depot in the territory. Use the Driver Details dialog to assign a base marker for a driver, or, if you have the hierarchy, use the Set base dialog.
Vehicles - Vehicles are how your field agents drive to jobs, and how the Job Monitor tracks their progress. They are assigned to a territory when you assign them a base marker that is one of the depots in the territory. Use the Vehicle Details dialog to assign a base marker to a vehicle, or, if you have the hierarchy, use the Set base dialog.

Unassigned jobs belong to the territory of the corresponding customer marker. When you dispatch a job to a driver, the job is assigned to the territory of the driver's base depot.
 

When you define jobs using the Add Job dialog, the job is not assigned to a territory until you dispatch the job to a driver. The job is then assigned to the territory that contains the driver's base depot.

In order for a job to be included in a territory, the driver must be based at a depot in the territory. If the driver is assigned to a vehicle, the vehicle must also be based at a depot in the territory. Note that both the driver and the vehicle must be based at the same depot.

The route reports that track the performance of your drivers in servicing jobs are always based on the territory that includes the jobs.

To set up your territories, display the territories screen, which is in the Jobs & Routes section of the navigation bar:

1:

Click Create to create a new territory. To be able to save the new territory, you must define a name on the Properties tab.

2:

Click Delete to delete the currently selected territory.

3:

If the list of territories is long, use the filter text box to filter the list of territories. When you type in this box, the list is automatically filtered to show only territories that include all or part of this string in their names

4:

Use the Properties tab to define a name and time zone, and whether to use the new Verizon Connect® Response™.

5:

Use the Routing Settings tab to define settings such as fuel consumption and cost, depot time on site, and routing behavior.

6:

Use the Driver Shifts tab to define driver shifts, breaks, and pay.

7:

Click the Save button to save any changes you make to the properties of the currently selected territory.

Properties

The Properties tab lets you configure the following settings:

 

Name - Enter the name of the territory.
Time Zone - Select the time zone that the territory is in.
Use new Response - Select this check box if you want this territory to use the Dispatch screen to optimize your routes and jobs. If you select this option, you can no longer edit the routes in this territory using the Jobs and Jobs Gantt Chart screens.
Routing Settings

Use the Routing Settings tab to define the following routing settings for your new territory:

 

Actual speed percentage - The average percentage of the actual posted speed limit at which vehicles in the territory usually travel. If your vehicles typically travel at the speed limit, for example on freeways with low to moderate traffic, choose 100. If they frequently travel through heavy or slow traffic, choose a lower figure to account for slightly longer driving times. Drivers may not travel above the posted speed limit, therefore you cannot select values above 100.
Diesel cost - The diesel cost per gallon or liter (depending on your account settings) in the territory. This information is used to estimate the cost of routes if your vehicles run on diesel fuel.
Diesel consumption - The average diesel fuel consumption of vehicles in the territory. This information is used to estimate the cost of routes if your vehicles run on diesel fuel.
Gas cost - The gas cost per gallon or liter (depending on your account settings) in the territory. This information is used to estimate the cost of routes if your vehicles run on gasoline.
Gas consumption - The average gas consumption of vehicles in the territory. This information is used to estimate the cost of routes if your vehicles run on gasoline.
Depot Time On Site
oStart Depot - The time that vehicles in the territory typically spend at the start depot at the beginning of a route. This time is for loading goods and other tasks required at the start of a route.
oEnd Depot - The time that vehicles in the territory typically spend at the end depot at the end of a route. This time is for unloading goods and other tasks required at the end of a route.
oReturn to Depot Strategy - The strategy to use in situations where vehicles in the territory do not have enough capacity to carry the appropriate load that is required at a stop along a route. If this setting is disabled, vehicles with insufficient capacity will not service jobs with higher load requirements. If you select "Return to start depot" or "Use nearest depot", both settings allow for your vehicles to be automatically routed back to the appropriate depots for reloading when they do not have sufficient product capacity aboard. "Return to start depot" uses the start depot for reloading and "Use nearest depot" uses the depot that is located nearest to where the vehicles are when they need to return to a depot
oReturn to Depot Time On Site - The time that vehicles in the territory typically spend at the start depot or nearest depot (depending on your setting) for reloading, when vehicles have insufficient capacity.
Routing Behavior
oSame-side routing - Whether vehicles in the territory must approach stops on the same side of the road as the entrance to the stop destination.
oHistoric Traffic - Whether to use historic data when generating routes. This leads to routes avoiding high traffic areas during rush-hour times.
Vehicle Settings
oVehicle type - Describes the vehicle type classification; for example, taxi, emergency vehicle, or truck. This information is used to determine the roadways that vehicles are permitted to use. When set to "Inherit", the vehicle settings are inherited from those specified on the Routing Defaults tab of the main Settings dialog box. If set to "Automobile", all other vehicle settings are disabled.
oLength - The maximum length of vehicles in the territory in the default units of your account (feet or meters).
oWidth - The maximum width of vehicles in the territory in the default units of your account (feet or meters).
oHeight - The maximum height of vehicles in the territory in the default units of your account (feet or meters).
oUnladen weight - The unladen weight of vehicles in the territory in the default units of your account (pounds or kilograms).
oGross weight - The gross weight (that is, the total weight including fuel, cargo, and passengers) of vehicles in the territory in the default units of your account (pounds or kilograms).
oNo. of axles - The total number of axles on vehicles in the territory, including trailers.
oKingpin to last axle - The distance from the vehicle kingpin to the end of the trailer in the default units of the account (feet or meters).
oNo. of wheels - The total number of wheels on vehicles in the territory.
oNo. of trailers - The total number of trailers pulled by vehicles in the territory.
Override Load Types - Use this check box to manually specify a HAZMAT load type carried by vehicles in the territory.
Driver Shifts

Use the Driver Shifts tab to provide the following driver shift information for your new territory:

 

Stem Time
oInclude time from start location - Whether to include the stem time at the start of routes in driver shifts.
oInclude time to end location - Whether to include the stem time at the end of routes in driver shifts.
Legal Driver Breaks
oInsert legal driver breaks - Whether to automatically insert legal breaks into your driver shifts so that your drivers comply with Hours of Service regulations. When you turn this setting on, you can set the break duration and interval. Legal driver breaks defined here take precedence over any breaks defined in the drivers' shifts.
oLegal break duration - The duration of the automatically inserted driver breaks, in the format hh:mm.
oLegal break interval - The interval of the automatically inserted driver breaks, in the format hh:mm. For example, if you set this interval to 5:00, drivers must have a break every 5 hours.
Default Shift
oFixed Shift - Whether this shift is fixed or flexible. Select the check box to define a fixed shift.
oEarliest Start Time - The earliest time that the shift can start in this territory. Applicable to flexible shifts only.
oLatest End Time - The latest time that the shift can end in this territory. Applicable to flexible shifts only.
oStart Time - The times that the shift starts in this territory. Applicable to fixed shifts only.
oHours - The number of hours a shift typically lasts in this territory.
oMax Hours - The maximum number of hours a shift may last in this territory. Any hours that exceed the Hours setting are considered as overtime.
oMaximum Route Days - The maximum number of days that a multi-day route may last in this territory.
Driver Pay
oNormal rate - The pay rate, in US $, during the drivers' normal working hours.
oOvertime rate - The pay rate, in US $, outside of the drivers' normal working hours.

If you have configured a default shift start time and create a new route for an immediate or emergency delivery after this time on the current day, the start time is adjusted automatically to ensure the shift start is not set to a time in the past. If the route is created before the default shift start time configured, either on the current day or on a future day, the time you specified as the default is honored.