Job Types

Job types can be used to identify the task your driver performs when servicing a job, such as reading meters, performing scheduled maintenance at customer sites, handling emergency service calls, and so on. Every job in Verizon Connect® Response™ has an associated job type. You can associate colors with each of the job types, which make them easy to spot in list views.

If your version of  Response includes support for driver forms, you can associate each job type with one or more forms that are sent to your drivers when you assign a job of the specified type. In order to use driver forms with job types, drivers must have a Verizon Connect® Mobile™ product (such as Verizon Connect® WorkPlan™).

To display the Job types screen, choose Job Types from the Jobs & Routes section of the navigation bar.


Click the Create button to create a new job type. A new job type named "New" is added to the list, where you can assign it a more meaningful name and associate colors.


Click the Delete button to delete the currently selected job type.


The list of job types. Click on an entry in the list to select the job type. You can then delete the selected type, or edit its details using the panel to the right.


If the list of jobs is very long, use the filter text box to filter the list. When you type in this box, the list is automatically filtered to show only jobs that include all or part of this string in their names.


Use the tabbed pages to the right of the panel to specify information about the selected job type. All accounts with support for jobs include the Properties tab. If your account also includes support for driver forms, you will also have a Forms tab.


Click the Save button to save any changes you make to the properties of the currently selected job type.


Use the Properties tab to give the job type a name and specify the color to use when jobs of this type are displayed in lists.


Use the Defaults tab to specify the default arrival time window (the times of day when the driver can arrive at the job site) and fixed time on site of jobs. If the end of a time window (second value) is earlier than the start of the time window (first value), the time window spans midnight. The Fixed Time On Site duration is the amount of time the driver is expected to spend on the customer site for this job, other than time spent loading or unloading the vehicle.



Use the Forms tab to associate one or more forms that are sent to drivers that use Mobile when jobs of this type are dispatched. When you dispatch a job, all messages associated with the job type are sent to the driver's device, in the order they are listed on this page.

Click the Add Form button to add a form to the list. When you click this button, a new empty form (such as the second form in the screenshot above) is added to the list.
Select a Job Form from the drop-down control. These forms are defined in the Job Forms screen that is part of Fleet.
Use the up and down arrows to change the order in which forms are sent to your drivers.
Click the Remove button to remove a form from the list.

The Forms tab is only available if your account includes support for Driver Forms as well as for jobs.

When the driver that uses Verizon Connect® WorkPlan™ fills out the form, it appears in the Integration tab of the Job Details popup, as well as in the Driver Forms screen of Fleet.

Forms are designed using the Form Templates interface (also known as the Form Builder), located under the Tasks section of the main menu. For more information about creating and deploying forms, and for instructions detailing how to use the Form Templates system, see the help section 'Forms' (under Help>Drivers>Forms).