Key Performance Indicators

Key performance indicators (KPIs) are measurements based on the regular reports that vehicles send. Using KPIs, you can monitor situations such as speeding, time spent idling, vehicle use during off hours, and late arrivals. For each performance indicator, you specify a target value. Every time a vehicle fails to meet that target is counted as an event. An event lasts until the vehicle returns to meeting the target. The dashboard displays the count of events for each KPI. Depending on the type of vehicles you have in your fleet, you can use some or all of the KPIs in the List of KPIs.

Specifying Target Values

To specify the target values for each KPI in your dashboard, use the hierarchy. You can use the same target for every vehicle in your fleet, or change the target that is applied to any sub-fleet defined by a node in the hierarchy. You can even change the target values for individual vehicles.

KPIs vs. InSight Alerts

KPIs are similar to InSight Alerts™. In both cases, you are informed when a vehicle does or does not meet a criterion that you have specified. There are some important differences, however:

KPIs measure the performance of your fleet over time. The dashboard summarizes the number of events involving a KPI for time periods as short as a day to as long as several years. InSight Alerts, by contrast, are notifications that happen in real time. They are not combined into summaries, and you cannot see InSight Alerts for anything older than 2 weeks. Thus, KPIs are useful for managing your fleet at a tactical level, while InSight Alerts are more appropriate for the immediate response when something happens.
KPI targets are associated with nodes in the hierarchy. InSight Alerts can be associated with any fleet, team, vehicle, or driver.
The set of KPIs that the dashboard displays are selected when you first get an account or when you add the dashboard feature. Once set, they are not changed. InSight Alerts can be defined and deleted at any time.