Submitting Feedback

Please contact us if you find inaccurate road data, inconvenient routes, unreported road construction, or if you have any other general problems when using the application. We review and confirm all of the feedback we receive to improve the accuracy of the road network for everyone.

You can submit feedback by tapping the Menu icon > Feedback. In Guidance view, you can also submit feedback about incorrect address destinations by tapping the Feedback icon that displays when you approach your destination, or when the vehicle is stopped. If you have Motion Lock enabled in your account, the Feedback icon displays only when your vehicle has stopped.

 

Submitting Route Feedback From Arrival View

When you arrive at a destination and are no longer moving, a route feedback window is displayed on the Arrival view, asking you to rate your navigation experience. The route feedback window is displayed even if you have already submitted route feedback via Guidance View.

You can do one of the following:

Tap Close to close the feedback window.
Tap the Like button if your navigation experience was positive. You can also add a comment to your “Like” rating. To do this, tap the Feedback button, enter your comment in the feedback field, then tap Submit Feedback.
Tap the Comment button to submit a comment only.
Tap the Dislike button if your navigation experience was negative, then select one of the options on the screen: “Bad route” or “Incorrect destination”. You can also enter a comment in the feedback field, then tap Submit Feedback.

Submitting Feedback From Guidance View

You can submit three types of feedback from Guidance View:

Correcting a destination address - you can submit this when you are within 500 meters of, or at, the destination.
Submitting route feedback - you can submit this when you are within 500 meters of, or at, the destination.
Submitting general feedback - you can submit this any time along the route.

When you are in Guidance View, tap the Feedback icon to open the Feedback menu:

 

The following three sections describe how to submit the different types of feedback from Guidance View.

Correcting a Destination Address From Guidance View

If you arrive at your destination after navigating a route and your location shown in Guidance View is not the destination address, you can submit feedback to correct the location coordinates of the destination address with those of your stop location.

You can submit the destination correction feedback when you are within 500 meters of the destination, or when you are at the destination. If you are more than 500 meters from your destination you can submit general feedback only (this is called “Other Feedback”, and includes the following feedback options: "Marked Locations", "General Feedback", "Satisfaction Survey", and "Send Logs").

1.When you are at or within 500 meters of the correct destination address, tap the Feedback icon displayed in Guidance View. If you have Motion Lock enabled in your account, you must wait until your vehicle has stopped before you can tap the Feedback icon.
2.On the message box, tap Submit destination correction, or tap Cancel to return to Guidance View without sending feedback.
3.Submit your feedback.

 

If you have submitted feedback to correct a destination address, you need to wait at least 2 minutes before you can submit feedback again.

 

Submitting Route Feedback From Guidance View

In Guidance View, you can submit route feedback when you are within 500 meters of the destination, or when you are at the destination. If you submit route feedback from Guidance View you will still be able to submit route feedback from the Arrival View when you arrive at the destination.

1.When you are at or within 500 meters of the destination address, tap the Feedback icon displayed in Guidance View. If you have Motion Lock enabled in your account, you must wait until your vehicle has stopped before you can tap the Feedback icon.
2.Tap Route Feedback, or tap Cancel to return to Guidance View without sending feedback.
3.If you tapped Route Feedback you can now do one of the following:
Tap Close to close the feedback window.
Tap the Like button if your navigation experience was positive. You can also add a comment to your “Like” rating. To do this, tap the Feedback button, enter your comment in the feedback field, then tap Submit Feedback.
Tap the Comment button to submit a comment only.
Tap the Dislike button if your navigation experience was negative, then select one of the options on the screen: “Bad route” or “Incorrect destination”. You can also enter a comment in the feedback field, then tap Submit Feedback.
4.Submit your feedback.

 

If you have submitted feedback to correct a destination address, you need to wait at least 2 minutes before you can submit feedback again.

 

Submitting General Feedback From Guidance View

In Guidance View, you can submit general feedback when you are within 500 meters of the destination, or when you are at the destination.

1.When you are at or within 500 meters of the destination address, tap the Feedback icon displayed in Guidance View. If you have Motion Lock enabled in your account, you must wait until your vehicle has stopped before you can tap the Feedback icon.
2.Tap Other Feedback, or tap Cancel to return to Guidance View without sending feedback.
3.Submit your feedback.

 

If you have submitted feedback to correct a destination address, you need to wait at least 2 minutes before you can submit feedback again.

Submitting Feedback About a Marked Location

1.If you encounter a problem along your route, tap the Flag icon on the map. If you have Motion Lock enabled in your account, you must wait until your vehicle has stopped, before you can tap the Flag icon.
Tapping the Flag icon marks and saves the location so you can submit feedback later. If you tapped the icon in error, tap Undo to remove the mark from the location. The option to Undo is only available for a few moments before it disappears. However, you can delete the location at a later time if needed.
2.When you are ready to submit feedback about the location, tap the Menu icon , then tap Feedback.
3.Tap Marked Locations.
4.The locations you have marked are listed with the most recent locations at the top of the list. If necessary, you can adjust the location marker position by moving the marker in the interactive map.
5.In the Locations list, tap the location for which you want to submit feedback.
6.Enter your feedback in the text box.
7.Tap the Submit icon .

Submitting General Feedback

1.Tap the Menu icon , then tap Feedback.
2.Tap General Feedback.
3.Enter your feedback in the text box.
4.Tap the Submit icon .

Submitting a Satisfaction Survey

Note that this feature is currently unavailable for iOS users.

Occasionally, a Satisfaction Survey will pop up on the screen. This survey invites you to place feedback on your overall experiences with the Navigation application. The following screenshot shows the options that are available to you for the Satisfaction Survey:

 

If you would like to provide feedback about the app, but have not been invited to, you can open and complete the satisfaction survey any time.

1.Tap the Menu icon , then tap Feedback.
2.Tap Satisfaction Survey.
3.Select the icon that describes how you feel about the app.
4.Enter any additional feedback in the text box.
5.Tap Submit.
6.In the next window, tap Return to Navigation.

Sending Logs

If you are experiencing problems with the app and Verizon Connect support asks you to send your logs, follow these steps to send your logs directly to the support team.

1.Tap the Menu icon , then tap Feedback.
2.Tap Send Logs.
3.Tap the OK.

Deleting a Marked Location

If you marked a location for feedback that you no longer plan to submit, you can delete it from the Marked Locations list using these steps.

1.Tap the Menu icon , then tap Feedback.
2.Tap Marked Locations.
3.In the Locations list, tap the location you want to delete.
4.Tap the Trash icon to delete it.