Checking the Current Fault Status of a Vehicle

When a vehicle in your fleet detects a mechanical fault it transmits a fault code (DTC) describing the fault, together with its VIN number and its location, to the Maintenance Connect system. These faults are then displayed in the faults grid, and a summary of the fault and the recommended action to be performed by the driver or their manager is shown. Using the Faults and Vehicles screens you can check which faults have been reported by a particular vehicle, or view the general fault state of your entire fleet, sorting faults by severity and timestamp; or the vehicles reporting faults by make, model, year, name, or VIN.

To check the current fault status of an individual vehicle:

1.Click the Vehicles link on the menu. The Vehicles tab opens, displaying a list of your vehicles.

To open the Edit Vehicle dialog box click the name of a vehicle in the Name column.


2.Select a single vehicle from the grid. If the list of vehicles is long, enter all of part of a vehicle's VIN number or name in the Filter field, then press the Enter key. You can also select a specific vehicle model, make, or year from the filter tree in the left panel. Once you have selected a vehicle in the list, its details are displayed in the right details panel, along with a map showing its current location, its driver, and the service center nearest to the vehicle's current location.
3.Click the Current Faults link in the details panel to the right. Any faults logged by the vehicle are displayed below the vehicle's details. If there are no faults, the text "No items to show" is displayed.

Details provided for each individual fault are:
oIssue - A short description of the vehicle fault, for example, "tire pressure low" or "engine overheat".
oSeverity - The severity of the fault. This can be "Severe", "Serious", "Moderate", "Minor", "Attention", or "Unknown", in descending priority.
oAction - This is the suggested action to be performed by the driver. For example, notifying the service center of the trouble code, or immediately taking the vehicle to a service center, depending on the severity of the fault.
oLast Seen - The date and time that the fault code was last detected.
oCase Link - A link to the third-party maintenance provider's case, if any, logged for the fault. This option is only available in suitably configured accounts.
oCase Status - The status of the case, if one exists. Either "Open" or "Closed". This option is only available in suitably configured accounts.
oCase Reported - The date and time that the details of the fault (VIN, DTC code, time and vehicle location) were sent to the third-party maintenance provider. This is not necessarily the last time the fault code was detected (this is shown beside Last Seen), as the fault code might have been triggered several times since it was first sent to the external server.
oProvided By - The provider of the fault information, whether Verizon Connect, the vehicle manufacturer, or a third party.

If the fault details include a Case Reported timestamp, but do not include a Case Link or a Case Status, this indicates that the fault has been sent to the fault case management system, but that either the vehicle VIN or the fault code were not recognized. This can occur briefly after first registering your vehicle with a third party provider's system.


To check the current fault status of all vehicles:

1.Click the Faults link on the menu. The Faults tab opens, displaying a list of DTC faults that have been broadcast by your vehicles.

2.Next, either:
oLocate a specific vehicle. Enter all or part of its VIN number or name in the Filter field then press the Enter key. You can also select a specific vehicle model, make, or year from the filter tree in the left panel.

oClick the All Faults menu option in the left tree filter, then click the header of the Severity column to order the list of faults by severity; or use the Tree tool to group vehicles by Severity. When grouped by severity, faults are grouped in descending priority. Faults with a severity of "Severe" are grouped at the top of the tree, followed by those with a severity of "Moderate", then "Minor", then "Attention", and finally "Unknown". Click the severity level under the tree menu to filter the grid to show only vehicles reporting faults with that specific severity.


3.Select a vehicle. The details panel is updated to display:
oThe make, model, year and VIN of the vehicle reporting the fault.
oIf a case exists for the fault in your third-party fleet maintenance tracking tool a link is provided to the ticket with an indication of the case's status ("Open" or "Closed").
oThe details of all DTC codes broadcast by the vehicle, including the fault code, a brief summary of each issue, the severity of the fault, the action that should be carried out by the driver, and when the fault was last reported by the vehicle.

Click the Service History tab to the right of the screen to view the selected vehicle's previous service history logs. Click the Status tab to view the vehicle's location (as a street address beside the "Location" field, and as a physical location on the mini-map); the name and telephone contact details of the vehicle's driver; the location and contact details of the closest service center; the driving distance between the vehicle and the service center, and a route showing the turn-by-turn directions between the two.