Contents
Index
Search
Verizon Connect Platform Help
Fleet
What's New
Welcome
Getting Started
System Requirements
Signing In
Screen Layout
Checking Your Software Version
Quick Start Guide
Mobile Devices
Home Screen
Performance Advisor
Dashboards
The KPI Dashboard
The Dashboard and the Hierarchy
Key Performance Indicators
The Dashboard Toolbar
The Main Page
Trend Graphs
Events List
Dashboard Tasks
How to Navigate the Dashboard
How to Configure the Main Page
How to Specify What Information the Dashboard Displays
How to Examine Events
How to Communicate Dashboard Information
How to Set Up Status Reports
The Diagnostic Dashboard
Quick Start Dashboards
Driver Behavior
Enterprise Dashboard
Operational Efficiency
Fleet Utilization
Equipment Utilization
Benchmarks Dashboard
DEF Level Dashboard
Scorecards
Adding a New Scorecard
Adding InSight Alerts to Scorecards
Viewing and Editing an Existing Scorecard
List of Key Performance Indicators
Vehicles and Assets
Vehicle Icons
Vehicles List
Vehicle Details Pop-up
Mini-map Tab
History Tab
Information Tab
Notes Tab
Fleets Tab
Tags Tab
Hardware Tab
Vehicle Details Dialog
Overview Page
Routing Settings Page
Details Page
Notes Page
Hardware Page
Fleets Page
Tags Page
Capacity Limits Page
Vehicle Histories
Single History Screen
Multi-histories
Private Mode
Vehicle Fuel Log
Maintenance Log
Maintenance Connect
Checking the Current Fault Status of a Vehicle
Adding, Editing and Removing Service Types
Adding, Editing and Removing Service Plans
Logging a Vehicle Service
Configuring Vehicles in the Maintenance Connect Wizard
Viewing and Downloading Inspection Forms
Asset Types
Parameters
DVIR Settings
Install Types
Details
Map Inputs
Diagnostic Parameters
Diagnostic InSight Alerts
Device Parameters
Panic Button Support
Vehicles Tasks
How to Edit a Vehicle's Details
How to Display the Vehicle Details Pop-up
How to View a Vehicle History
How to Change the Color of the Vehicle's Icon
How to Change the Fleets a Vehicle Belongs To
How to Record a Fuel Purchase
How to Record a Maintenance Visit
How to Schedule a Maintenance Visit
How to Poll a Vehicle
How to Configure the Way Input Readings are Reported
Roadside Assistance
Setting Up Roadside Assistance
Drivers
Drivers Screen
Driver Details Pop-up
Mini-map Tab
History Tab
Forms Tab
Tags Tab
Driver Details Dialog
Details Page
Contact Page
Notes & History Page
License & Insurance Page
Mobile Page
Tags Page
Teams Page
Hours of Service
Configuring ELD Settings
Drivers Screen
Events Screen
Unidentified Driving Screen
Creating a New Event
Editing an HOS Event
Assigning a Driving Period to a Driver
Marking a Driving Period as Exempt
HOS Unassigned Miles (HOS v2.x)
HOS Violations and Breaks
WorkPlan and Mobile App Management
Configuring Mobile User Accounts
Creating User Access Windows
Verizon Connect Driver Status Management
Status Flow Templates
Driver Status Configuration
Viewing Driver Status
Generating Driver Status Reports
Coach Management
Setting Up a Coach Team
Setting Up Team View Users
Uploading Coach Training Videos
Trips Management
Configuring Trips Settings
Viewing Trip Classifications
Adding and Deleting Trip Purposes
Navigation Management
Configuring Navigation Settings
Configuring Navigation Routing Settings
Mobile Messaging
Configuring Drivers
Defining Who Can Contact Whom
Receiving Messages
Sending Messages
Mobile Driver Forms
Form Templates
Adding and Configuring Elements
Advanced Formatting
Adding Form Sections and Page
DVIR Form Templates
Pre-Populating Form Templates
Typeahead Search Form Templates
Monitoring DVIR Walkaround Inspections
Configuring Multiple DVIR Forms
Allowing Mobile Users to Create Trailers
Creating DVIRs for Trailers
Using Form Template Style Sheets
Using Hidden Form Elements
Driver Forms Screen
Driver Tasks
How to Add a New Driver
How to Assign a Driver to a Vehicle
How to Edit Driver Details
How to Change the Teams a Driver Belongs To
How to View a Driver History
How to Define New Driver Form Templates
Fleets and Teams
Fleets & Teams Screen
Details Tab
Vehicles and Drivers Tabs
User Permissions Tab
Role Permissions Tab
Sharing Fleets with Verizon Connect Share
Fleets and Teams Tasks
How to Add a New Fleet or Team
How to Delete a Fleet or Team
How to Add or Remove Members
How to Rename a Fleet or Team
How to Let Other Users Work With a Private Fleet or Team
How to View a Shared Fleet
How to Set the Active Fleet
The Hierarchy
The Hierarchy and the Dashboard
Hierarchy Screen
Assigning Items to a Node
Dashboard Configuration
Tagging Hierarchy Items
Mass Editing
Setting Install Type
Setting Asset Type
Setting KPI Values
Setting Base Markers
Defining ELD Carrier Details Per Node
Legacy Hierarchy Screen
Drag and Drop
Dashboard Configuration
Tag Hierarchy Item Dialog
Mass Edit Dialog
Set Asset Type Dialog
Set Install Type Dialog
Hierarchy Tasks
How to Locate a Node in the Hierarchy
How to Add a Hierarchy Node
How to Remove a Hierarchy Node
How to Move a Hierarchy Node
How to Rename a Hierarchy Node
How to Assign an Unassigned Vehicle or Driver to a Node
How to Reassign a Vehicle or Driver to a Node
How to Unassign a Vehicle or Driver
How to Edit Vehicles and Drivers
How to Change Whether a Vehicle is Active
How to Configure Key Performance Indicators
How to Configure Dashboard Status Reports
Tags
Tags Screen
Special Tags
Tags Tasks
How to Define a New Tag
How to Delete a Tag Definition
How to Assign Tags to a Vehicle
How to Assign Tags to a Driver
How to Delete Tags from a Vehicle
How to Delete Tags from a Driver
How to Add Tags to a Hierarchy Fleet or Team
How to Remove Tags from a Hierarchy Fleet or Team
How to Add Tags to an Explicitly Created Fleet or Team
How to List All Vehicles, Sites and Drivers with a Specific Tag
How to Filter on a Tag
How to Search in the Hierarchy for Vehicles and Drivers with a Tag
The Map
Map Screen Tool Bar
Clusters
Info Balloons
List Views
Layers
Filtering
Full Screen Mode
Docking Pop-up Windows
Map Views
Location Search
Routing
Adding Stops
Optimizing Routes
Saving and Loading Routes
Route Directions Report
Sending a Route
Find Nearest Vehicles
Find Activity
Road Editor
Creating New Road Edits
Managing Existing Road Edits
Map Settings
Markers
Creating Markers
Marker Details Pop-up
Mini-map Tab
Details Tab
Shape Tab
Legacy Shape Tab
Notes Tab
Metadata Tab
Delivery Data Tab
Pending Jobs Tab
Marker Custom Attributes
Markers List
Legacy Markers List
Marker Import and Export
Marker Categories
Marker Tasks
How to Find a Marker on the Map
How to Add a Marker as a Route Stop
How to Locate Vehicles Near a Marker
Follow Me Markers
Legacy Markers
Legacy Marker Map View
Legacy Marker Information
Legacy Marker Shape
Legacy Marker Notes
Legacy Marker Pending Jobs
Legacy Marker Delivery Data
Legacy Marker Categories
InSight Alerts
Setup InSight Alerts Screen
Setup Screen
Legacy Setup Screen
InSight Alerts Legacy Setup Dialog
The Parameters Screen
The Schedule Screen
InSight Alerts Inbox
InSight Alert Emails
Types of InSight Alerts
InSight Alert Scripts
API Objects
Example Scripts
InSight Alerts: Under the Hood
InSight Alerts Tasks
How to Edit an InSight Alert
How to Create an InSight Alert
How to Delete an InSight Alert
How to Report on InSight Alerts
Troubleshooting InSight Alerts
Reports
Built-in Reports
Create Reports Screen
Report Types
Assets Reports
Daily Summary Reports
Legacy Daily Summary Reports
Detailed Trip Reports
Driver Details Reports
Driver Status Detail Reports
Driver Status Summary Reports
Engine Diagnostics Reports
Engine On Time Reports
Fuel Card Match Detail Reports
Fuel Card Match Summary Reports
Fuel Card Purchase Detail Reports
Fuel Purchase History Reports
Fuel Tax Reports
GF Co-Location Reports
Hierarchy Reports
HOS Reports
HOS Driver's Daily Log Reports
Driver ELD Health Reports
Driver ELD License Check Reports
ELD Diagnostics By Driver Reports
ELD Diagnostics By Unit Reports
ELD Log Audit Reports
ELD Unidentified Driving Reports
HOS Available Hours Reports
HOS Driver Duty Status Summary
HOS Driver Duty Sub Status Summary
HOS Enterprise Violation Reports
HOS Log Audit Reports
HOS Sensor Failure Reports
HOS Summary Reports
HOS Summary Reports With Meals
HOS Unassigned Miles Reports
HOS Unsigned Logs Reports
HOS Violation Reports
HOS Weekly Available Hours Reports
History Reports
Idle Time Reports
InSight Alerts Reports
Legacy Reports
Manifest Reports
Marker Activity Reports
Marker Details Reports
Mileage Reports
PTO or Sensor Reports
Role Reports
Speeding Reports
Stop Reports
Subuser Details Reports
Subuser Login Reports
Trip Details Reports
Unit Health Report
Utilization Reports
Vehicle Details Reports
Vehicle Hardware Diagnostics Reports
Vehicle Maintenance Reports
Vehicle Maintenance Alerts Reports
Custom Reports
Uploading Custom Report Templates
The Manage Reports Screen
Saved & Scheduled Page
Custom Templates Page
The Reports Queue
The Report Options Dialog Box
Template Options Dialog Box
Report Settings Dialog Box
Report Tasks
How to Create and Run a New Report
How to Save a Report
How to Run a Saved Report
How to Change a Saved Report
How to Delete a Saved Report
User Administration
Subusers
Subusers and Sharing
Roles Screen
User Dialog Box
Lite Users and Restricted XML
Subusers Screen
Mobile Users
Mobile Tools Screen
User Details Tab
Timeline Tab
Import Mobile Users Dialog
Subuser Tasks
How to Add a New Subuser
How to Add a New Mobile User
How to Add a New Quick Start Dashboard User
How to Edit an Existing Subuser
How to Delete a Subuser
How to Define Roles
How to Share Publicly with a Subuser
How to Share Privately with a Subuser
How to Permit and Configure Subuser Access to the Hierarchy
How to Assign an Unassigned User to a Hierarchy Node
How to Reassign a User to a New Hierarchy Node
How to Assign Users to More than One Hierarchy Node
How to Unassign a User from a Hierarchy Node
Advanced Topics
Settings
User Settings
Customer Settings
Vehicles Settings
Speeding Settings
Map Settings
Markers Settings
Units Settings
Reports Settings
New User Defaults
Unassigned Miles Settings
InSight Alerts Settings
Password Policy Settings
Terminology
Hardware Checks
View Units
GPS/IGN
Drill-down Information
Hardware Problems
Non-reporting Units
Nav Monitor
Managing Your Account
Adding Vehicles, AEMP Assets, and Devices to Your Account
Installing or Replacing Hardware
Swapping Subscriptions and Retiring Vehicles
Unretiring Vehicles
Viewing Hardware and Connection Orders
Managing Your Account Billing
Digital Tachograph
Single Sign On
FAQs
Glossary
Acknowledgments
Response
What's New
Verizon Connect® Response™
Dynamic Response Data
Creating Extensions with Dynamic Response Suite Data
Job Monitor
Route Reports
User Interface Elements
Stand-alone Screens
Territories
Job Types
Job and Route Import
Tabs and List Views
Jobs List
Control Room
Jobs Gantt Chart
Comparing Planned and Actual Routes in the Gantt Chart
Understanding Job Status and Warnings
Dialogs
Add Job Dialog
Dispatch Job Dialog
Route Details Dialog
Route Jobs Tab
Job Details Dialog
Mini-Map Tab
Job Timing Tab
Notes Tab
Forms Tab
Custom Properties Tab
Job History Dialog
Set Base Dialog
Additions to Existing Dialogs and Screens
Job-related InSight Alerts
Additions to the Vehicles List
Territory Support in the Markers List
Marker Details Popup
Additions to the Driver Forms Screen
Driver Details Popup
Displaying Jobs on the Map
Map Tools
Jobs and the History Layer
Map Settings Changes
Additions to the Main Menu
Additions to the Settings Dialog
Dynamic Response Support and Roles
Dispatch
What's New
Welcome
The User Interface
Using the Contextual Menus
Common Tasks
Specifying List Columns
Sorting Lists
Filtering Jobs and Routes
Filtering Recurring Jobs
Grouping Routes by Driver or Date
Viewing Routes on the Map
Viewing Jobs on the Map
Changing the Map Style
Viewing All Unassigned Jobs
Sorting Jobs by Route Order
Evaluating Route and Job Warnings
Importing Jobs and Routes
Configuring Route and Job Warnings
Configuring Real-Time Job Warnings
Managing Vehicle Loads
Using the Mid-Route Return to Depot Feature
Configuring Custom Job Properties
Viewing the User Action History Panel
Viewing the Violations Panel
Viewing the Job and Route History
Configuring Dispatch Preferences
Creating and Editing Jobs
Creating Jobs
Creating Jobs with Linked Stops
Editing Jobs
Deleting Jobs
Adding Requirements to a Job
Forbidding Drivers From Jobs
Adding Tags to a Job
Adding Notes to a Job
Adding Load Information to a Job
Specifying Job Time Windows
Assigning Jobs to Routes
Unassigning Jobs from Routes
Moving Jobs Between Routes
Adjusting a Job's Position in a Route
Viewing a Job Overview
Creating and Editing Routes
Creating Routes
Building Routes Automatically
Creating Route Cards
Editing Routes
Deleting a Route
Reversing Route Order
Adding a Secondary Location
Using Multi-Day Routes
Specifying Default Routing Behavior
Re-Sequencing Routes
Spotlight
What's New
Welcome
Getting Started
System Requirements
Installing the Spotlight App
Signing In and Out
Screen Layout
Changing the Interface Language
Enabling Spotlight Access with Roles
Workforce Mobile
What's New
Welcome
Supported Devices
Installing the App
Signing in and Out
Using the Today Screen
Selecting or Leaving Your Vehicle
Completing Jobs
Using Messaging
Using Forms
Using DVIRs
Using Text Recognition
Viewing Your Details
WorkPlan
What's New
Welcome
Supported Devices
Installing WorkPlan
Signing in and Out
Home Screen
Selecting Your Vehicle
Adding or Removing Trailers
Working with a Co-Driver
Using Messaging
Jobs
Filtering Jobs
Creating a Job
Editing the Job Status
Job Screen
Marker Screen
Map Screen
Editing the Job Details
Emergency Jobs
Forms
Submitting Forms
Working with Draft Forms
Inspection Reports
Third Signature Report
Hours of Service
What's New?
Using WorkPlan as an ELD or AOBRD
HOS Status Screen
HOS Chart Screen
Event List Screen
Changing Your HOS Status
Filling in Your Shipment Information
Using Oilfield Options
Enabling the 100 Air-Mile Exemption
Enabling the Non-CDL Short-Haul Exemption
Enabling the General Exemption Option
Enabling the 16-Hour Exemption
Enabling the Public Utility Exemption
Entering Personal Conveyance Mode
Entering Yard Move Mode
Entering Unregulated Driving Mode
Viewing Detailed Status Information
Viewing Daily Logs
Sharing Your Logs
Viewing Logs in the Past
Reviewing and Certifying Your HOS Logs
Claiming Unidentified Events
Reviewing Carrier Edits
Adding, Editing or Deleting an Event
Receiving Warnings
Setting a Fixed Event Location
Crossing the Border Between the USA and Canada
Using the Inspector Mode
Troubleshooting Malfunctions and Diagnostic Issues
HOS Violations and Breaks
Status
Status Flow Templates
Settings
General Options
Resetting Your Password
Troubleshooting WorkPlan
Glossary
Coach
What's New
Welcome
Supported Devices
Installing Coach
Signing In and Out
Overview
The Scorecard
The Leaderboard
Training Videos
Navigation
What's New
Welcome
Supported Devices
Signing in and Out
Getting Started
Searching for Locations
Getting Directions
Using the Map
Favorites and Recent Places
Submitting Feedback
Integrating with WorkPlan
Using Hours of Service
Configuring Settings
Downloading Maps
Legal Notices - Terms of Use
Scenarios
What's New
Welcome
The Home Screen
The User Interface
Common Tasks
Creating a New Scenario
Working with a Synced Scenario
Detaching a Synced Scenario
Specifying List Columns
Sorting Lists
Filtering Lists
Filtering Jobs and Routes
Grouping Jobs and Routes
Sharing Scenarios
Undoing and Redoing Tasks
Configuring Scenario Settings
Creating Shifts
Importing and Exporting Shifts
Creating Shift Patterns
Importing and Exporting Shift Patterns
Viewing Violations
Drivers
Creating Drivers
Editing Drivers
Deleting Drivers
Importing and Exporting Drivers
Creating Routes for Drivers
Creating Soft Territories for Drivers
Vehicles
Creating Vehicles
Editing Vehicles
Deleting Vehicles
Importing and Exporting Vehicles
Assigning a Vehicle to a Driver
Markers
Creating Markers
Editing Markers
Deleting Markers
Importing and Exporting Markers
Geocoding Markers
Jobs
Creating Jobs
Creating Jobs Using the Forecasting Tool
Editing Jobs
Deleting Jobs
Importing and Exporting Jobs
Locating Jobs on the Map
Forbidding Drivers From Jobs
Assigning Jobs to Routes
Unassigning Jobs From Routes
Assigning Jobs to Route Drivers
Recurring Jobs
Creating Recurring Jobs
Editing Recurring Jobs
Deleting Recurring Jobs
Importing and Exporting Recurring Jobs
Creating Jobs from Recurring Jobs
Routes
Creating Routes
Editing Routes
Deleting a Route
Importing and Exporting Routes
Exporting Route Summaries
Drawing Routes on the Map
Viewing Routes on a Gantt Chart
Building Routes
Re-Sequencing Routes
Optimizing Routes
Analytics
What's New
Welcome
Signing in and Out
Dashboards
Creating a Dashboard
Adding a View from the Dashboards Screen
Removing a View from a Dashboard
Viewing a Dashboard
Rearranging Views on a Dashboard
Deleting a Dashboard
Downloading a Dashboard
Printing a Dashboard
Views
Creating a View
Adding a Dashboard from the View Screen
Visualizing the Data in a View
Filtering and Grouping the Data in a View
Deleting a View
Downloading a View
Printing a View
Business Tools
The Verizon Connect Analytics Server
Data Structure
Driver_Day Fact Table
Driver Dimension Table
Vehicle_Day Fact Table
Vehicle Dimension Table
Trip Fact Table
Using the SQL Connector
Connecting with Tableau
Connecting with pgAdmin
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